FAQ’s

  • General
  • Quotation/Order questions
  • Manufacturing Questions
  • Quality Control Questions
  • Delivery/Shipping questions
  • What types of rubber are used at Western Rubbers?
    We manufacture rubber parts using Natural and Synthetic Rubber. Different synthetic rubbers that we work with include: Silicone EPDM Nitrile Chloroprene (Neoprene®) FKM (Viton ®) SBR HNBR FMVQ (Fluorosilicone) FFKM
  • What do you manufacture?
      At Western Rubbers we manufacture rubber and PTFE parts. They have been categorized as follows: Inflatable seals Diaphragms (Rubber/PTFE) Gaskets Custom molded rubber parts Extruded rubber profiles O rings Tubes and Hoses
  • Do you have any specialization?
    Other than the standardized products, our specialty essentially lies in the precision manufacturing of inflatable seals and highly complexcustom molded parts. With an in-house team of expert designers as well as modern day tooling equipment (VMC) we can undertake orders requiring highest levels of complexity and precision.
  • Do you have multiple offices or set ups?
      Head Office: India: Western Rubbers India Pvt. Ltd. Plot Number 8, Behind Shreeji Industrial Estate, Walid Road, Chinchpada, Vasai East. Palghar 401208 MH, India   US Sales Office: USA: 16192 Coastal Highway, Lewes, DE 19958, USA +1-828-845-1828   Manufacturing set up: India:Western Rubbers India Pvt. Ltd. Plot Number 8, Behind Shreeji Industrial Estate, Walid Road, Chinchpada, Vasai East. Palghar 401208 MH, India
  • Do you have global marketing agents?
    Yes. We have region specific agents for USA region, Middle East, Europe, Asia and Australia/New Zealand. For more details please Contact us.
  •  How can I follow up on my RFQ or order?
    Ideally, your quote will be reverted to within 24-48 hours.
    To follow up on a quote or for any help,
    please feel free to call us on +919130026591 /+919130026591 or
    drop in an email on sales@westernrubbers.com.
    Our sales representatives will be delighted to help you.
    Once an order is received, you will be appointed a sales coordinator,
    who will be your direct contact person for any queries or follow up mails
    until your products are dispatched.
  •  What is the process of getting a quote?
      It is very direct.
    Simply call us or drop in an email or drop in a message in the “Contact Us” section of our website.
    We will need the following from you:
    -A drawing or sketch or CAD file or sample of the part
    -Compound details (rubber grade, hardness, tensile and elongation)
    -Estimated quantity requirement -Any additional specification or requirement.
    For eg. Any customized printing to be done, part to be backed by adhesive taping on one side, packaging requirements, etc.
    -It is very helpful to know the environment in which the product will be functioning,
    so we can ensure selection of the appropriate material
    -Lastly, please be sure to leave behind your contact detail,
    so we can respond to you at the earliest.
  • How long does it typically take to receive a quote?
    Typically, your quotation will be reverted to within 24-48 hours.
    Sometimes, some important technical details might be missing in the RFQ,
    which may not allow us to quote.
    Some custom orders may also take a bit longer to be worked out.
    However, you will definitely be replied to within 24-48 hours.
  • What are the typical lead times for production?
      The average time taken for rubber extrusion and molded orders is as follows:
      Rubber Extrusion: Sample Orders 
    – 5 weeks Repeat Orders 
    – 4 weeks Please allow extra time for additional services like splice, tape, etc.  
    Rubber Molding: Sample Orders 
    – As Quoted Repeat Order 
    – 4 Weeks Please allow extra time for large orders, or for orders with additional fabrication. You can trust that our lead times are the shortest possible. Over and above the manufacturing processes, it is the quality control that drives our lead times. And quality rules. The aim is to get you the perfect part that will perform exactly as you expect. Please note, the lead time begins after confirmation of the orderi.e after receiving the Purchase Order (PO)up to the time the ordered product leaves our facility.
    (Note: lead time does not include time taken by the transporter)
  • Will I be charged a mold cost for my order?
    Mold cost will be levied in case of a non-standard profile
    i.e. which has not been catalogued by us.
    Please note, for bulk orders, the mold cost will be absorbed by us.
  • Does Western Rubbers’ undertake product customization?
    Yes.
    One of our specializations is product customization.
    Our in-house engineers are available to assist you through the entire prototyping stage.  
  • Can you meet specific material requirements?
    Yes. With years of R&D efforts, we have developed in-house compound formulations for all rubbers.
    Thus, we can meet specific material requirement.
    In case, you have a sample product, but are not sure of the properties that need to be achieved, we can also reverse engineer the same and fabricate the exact piece with the exact properties.  
  • I don’t know what type of rubber to use for my application. Can you guide me?
    No problem.
    Our in-house team of highly trained sales engineers is available to guide you through the entire process of product design and material selection.
    On understanding the product application, ambient environment and other such details, they will be able to guide you through every step.  
  • Can Western Rubbers provide a drawing from the sample?
    Yes. We can provide you a drawing from the sample, chargeable at 20 USD.
    This cost however can be reimbursed if the order placed      
  • What tolerance standard do you follow?
    At Western Rubbers, we follow RMA tolerances.      
  • Is Western Rubbers ISO certified?
    Yes. We are ISO 9001:2014 certified.      
  • Can you provide a PPAP report?
    Yes. We can provide Level 1, Level 2 and Level 3 PPAP reports.      
  • Will I be given Test Certificates with my order?
    Yes. Basic test reports of physical dimensions and material properties are given.
    Other test certificate requirements need to be specified by the customer at the stage of order placement.      
  • What are your delivery terms for domestic delivery?
    For domestic deliveries, 2% packing and forwarding charges are applicable        
  • What are your shipping terms for international delivery?
    International delivery of goods may be done via air or sea, depending on client requirement.
    The freight charges are not included in the product price, unless otherwise asked to do so.        

Let us guide you. Speak to one of our experts

+91 9130026591

Know exactly what you want? Upload your drawings so we can provide a tailored solution

Get in touch with us today by email sales@westernrubbers.com